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Apologies for delayed delivery

【Apologies for some delivery delays】

Dear Customers,

Thank you very much for your hard work.

This time, due to the spread of the coronavirus and the shortage of electricity, factory closures in the production area and delivery congestion have caused delays in the packages of some customers. We sincerely apologize for any inconvenience caused to customers experiencing delays.

We apologize for the inconvenience, but we carefully pack packages one by one and deliver them sequentially, so if you have any inconvenience such as delays, please feel free to contact customer support or chat.

We will continue to strive to improve our services, so we appreciate your understanding.

September 3, 2022

【Notice of partial revision of product price】

Dear Customers,

Thank you very much for your continued support.

This time, we are very distressed, but due to the soaring raw material cost and transportation cost, we are reviewing the selling price of some products (about 10%~15% of the selling price).

Although this decision is truly painful, we will continue to devote ourselves to creating a brand with better quality, design, and service, so we would be very happy if you could continue to support us.

Dated August 23, 2022

【Apologies for delivery delays due to the blockade of production areas that occurred in May ~ June】

Thank you for your continued patronage of U:UME.

Regarding orders for the period until the end of May, we informed you that due to the spread of corona and urban lockdown in China, production plants, logistics bases have been suspended, and international transportation has been significantly delayed. We apologize for the inconvenience.

As reported in the report, the city lockdown will be lifted from June 1, and we will be able to start delivery in a normal period. It is expected that there will be some delays during the recovery period (around the end of June), but we will do our best to deliver it, so we would appreciate it if you could place an order with plenty of time. Therefore, we appreciate your understanding that there may be a delay even for orders placed until the end of June.

We sincerely apologize for the repeated inconvenience caused to our customers due to the impact of the lockdown.

It will start to recover from now on, so we will inform you if there is any further news.

Originally, we would like to contact each customer directly, but we apologize for the urgent communication of the official online store.

If you have any questions or inquiries, please feel free to contact U:UME Customer Support at any time.

Dated June 19, 2022