Legal notice
brand
U:UME
Operating company
Fruits Brands Group Inc.
Operation manager
Risa Shinozuka
Location of business
Zip Code: 107-0062
Address: 6-2-2 Minami-Aoyama, Minato-ku, Tokyo
Business contact information
Phone Number: 050-3503-0453
inquiry
U:UME Customer Support: contact@u-ume.com
Open: 11:00-17:00 Closed: Sat, Sat, and Holiday
We have received three working days to respond to your inquiry.
About selling price
The selling price will be the displayed amount (display price / consumption tax included).
Required amount other than the product price
・ Shipping: 800 yen (tax included) * Okinawa 1,100 yen (tax-included)
Payment method and timing of price (compensation)
payment method:
Credit card payment, carrier payment, smartphone payment, postpaid payment, Paypal payment You can pay in.
◆ Postpaid (convenience store, post office)
· Details of "Kuroneko Payment Service"
Yamat Transport Co., Ltd. will deliver the bill to the buyer based on the completion of delivery of your order. Please pay within 14 days from the date of issue according to the invoice.
You can pay at any of the major convenience stores or post offices.
· Attention
After-payment orders are subject to the Kroneko Payment Service Terms provided by Yamato Transport Co., Ltd., which provides personal information within the scope of the service and makes a change-in payment agreement. The usage limit is up to 50,000 yen (excluding tax) in the accumulated balance. If you are a minor, please use it with the consent of your legal representative.
For details, Kroneko payment service. Click Please confirm.
About delivery period of goods
· Normal goods: 10 days-15 days or so than the order date
· Reserved products: 3 weeks or so from the date of order
* Business day standard (excluding Saturdays, Sundays and public holidays)
*The estimated delivery date may change due to production reasons.
If you don't receive your item after more than 4 weeks than the business date standard, please contact customer support.
Delivery time of services or goods
After receiving the delivery request,
For credit cards, please After settlement, It is listed. We will ship it by the date of delivery.
Matters concerning special contracts for returns
· Return and exchange of goods may be due to reasons that should be attributed to our fault, such as product defects, product mistakes, etc., and within the period set by the Company after the member receives the product (within 3 days) you can do it only if you have been contacted by email.
· When contacting us, please write the following contents in the email.
(1) Order number, name and phone number at the time of order
(2) Return, choice of exchange, reason to be desired
(3) Product name, amount, quantity
(4) Customer's desired transfer (only those who wish to return)
(5) Financial institution name, branch name, type, account number, name (katakana)
-Return and exchange in the following cases cannot be accepted. Please understand in advance.
(1) Discounted products
(2) If the goods are already in use.
(Goods that were clearly worn rather than tried on, items that were washed, etc. ）
(3) If the responsibility of the member causes scratches, dirt, or defective goods
(Includes the loss of items, tags, accessories, etc. that have been stained or damaged by customers. ）
(4) If the state at the time of return is very different from the state at the time of delivery. (Including box and accessories)
(5) Size difference etc. Due to the convenience of members.
(6) More than 3 days after the goods arrived.
(7) If due to subjective reasons on the part of the member, such as different images. (However, shoe products can also be returned for subjective reasons.)
-The exchange will only change the color or size of the same product number.
Please note that we cannot accept exchange with products of different item numbers.
· Within 3 days after the arrival of the product, if the member gave the reason for the return and exchange request and sent it to us by e-mail, we determined that the item needs to be inspected, and replied by e-mail, members shall send the product to us in a timely manner as specified by us.
-With regard to the goods sent, if we determine that the goods need to be exchanged, we will exchange for the equivalent product or if the equivalent product is not in stock, we will refund the purchase price. We are responsible for the shipping cost and the cost associated with the return and exchange due to reasons that should be attributed to our fault, such as product defects, product mistakes, etc.